Volume Buyer Agreement
This agreement is in addition to any specific agreements made at time of purchase. Please contact your sales representative with any questions:
Returns Policy: All equipment is in good to excellent condition (unless otherwise noted), carries 90-day hardware warranty. Sales are not contingent on software. Notebooks include an AC adapter and working battery. Batteries are guaranteed to work at least one (1) hour under normal operating conditions. Desktops include a power cord. The warranty begins the date the order is delivered. In the rare event a hardware problem occurs during our warranty period, an RMA# (Repair Merchandise Authorization Number) must be requested via email through Customer Service. mac of all trades' warranty only covers repair service provided at our location. Items arriving for RMA service must: a) be repackaged properly using the original box, insured, and include all original items b) have the RMA# visible on the outside of each package c) have an RMA shipment tracking # emailed to Customer Service before the warranty expiration date. Failure to follow any of these steps can render your equipment ineligible for repair. Our warranty is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been serviced by a 3rd party d) is the result of accidental or liquid damage. Please backup your data prior to RMA service. mac of all trades is not responsible for data loss.
Shipping Policy: please contact your sales representative for information regarding your agreement.