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FAQs

Frequently Asked Questions

We are open Monday through Friday, 9:30AM to 5:00PM ET.

Customer support is not available on weekends or major holidays.
You can find quick answers to commonly asked questions below:

Order Status

What is the status of my order?

If you created an account with us while placing your order, Sign In to check the status of your order. Processing indicates we have received your order and payment. Ready to ship indicates your order has been prepared for shipment. Shipped indicates your order is packaged and ready for FedEx pickup at the end of the business day. Awaiting payment indicates you have selected to pay via eCheck with PayPal and the order will be processed once payment clears.

You will be emailed tracking information when your order ships, even if you did not create an account. Please contact Customer Service if you did not receive tracking information.

Will my order be flagged for verification?

Company and Product Information

Is your site secure?

Absolutely. Our website has been validated to have a SSL certificate which provides industry standard data encryption of information transferred from your computer to the website. Serving the Apple community since 1995, we have an A+ Rating with the Better Business Bureau.

Do you have a retail store?

What forms of payment do you accept?

Do you offer any special discounts?

How do you refurbish the products?

What is the condition of the products?

How many do you have in stock?

What is included with the products?

How long will a notebook battery last?

Do you offer any upgrades?

Shipping

Can you ship using my FedEx account?

How much is shipping?

Do you offer expedited shipping?

How long will it take for my order to ship?

How can I track my order?

Can I change the shipping address or method after placing my order?

Payment and Billing

Do I pay sales tax?

How can I get a copy of my invoice?

My Account

How do I reset my password?

Do you share any of my information with third-parties?

Customer Support

What is your return/warranty policy?

How do I report a problem with my purchase?

Are AppleCare Warranties transferable?

Can I update to the newest operating system?

What are some common troubleshooting steps?

Why buy from us?

International Shipping

Do you ship internationally?

Contact Us

Have a question not answered above?