Creating a Support Ticket

When should you create a support ticket?

  • If you have a question that is not answered in our FAQ Section
  • If you are experiencing issues with a computer purchased from us
  • If you would like to modify or have questions regarding your order
  • If you would like to get more information about our company or one of our many products

Before you start a ticket...

  • Check our FAQ section to see if your question has already been answered.
  • If your ticket is regarding our return, visit our Returns and Warranties page.
  • Confirm your order number by checking your email or logging into your mac of all trades account.
  • If your inquiring about a product on our website, check out its product page for information regarding hardware and software configurations.
  • Experiencing an issue with your computer? Visit our troubleshooting center for instant solutions!

How to Start a Ticket

  1. Go to
  2. Click the “Contact Us” link in the top right of the page.
  3. Select the nature of your inquiry:
    • General
    • Sales
    • Volume Sales
    • Volume Purchasing
    • Customer Service
  4. Enter the email address where you would like to receive our reply message.
  5. Fill out all fields with your information, including:
    • First name
    • Last name
    • Company if relevant
    • Provide a phone number where we can reach out to you if necessary
    • For Customer Service tickets also include the order number and serial number (if available) of the machine your ticket is regarding.
  6. Provide a detailed account of your inquiry. The more information you provide the better!