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How do I return an item?
All equipment is in good to excellent condition (based on the age of the machine), carries a 30-day hardware warranty, and is reconditioned (cleaned and tested) by our Apple Certified Technicians. We run Apple Service Diagnostics (ASD) on every machine. Items with remaining Apple Limited or AppleCare Extended warranties are covered by Apple as the primary service provider. All transactions are charged a $15 handling fee as part a the shipping. Canceled or undelivered orders are charged a 10% restocking fee. This decreases to a 3% restocking fee if the order has not been shipped. Shipping and handling charges are non-refundable. Computers ship with an operating system loaded (the version of the OS is referenced in each listing's description). Sales are not contingent on software compatibility. Notebooks include an AC adapter and working battery. Batteries are consumables and their life span not guaranteed. All sales are final.
The warranty begins the date the order is delivered. In the rare event a hardware problem occurs during our warranty period, a RMA# (Repair Merchandise Authorization Number) must be requested via email through Customer Service. Email is the fastest way to start a troubleshooting ticket. We do this for documentation and quality assurance purposes. We respond to all customer service inquiries promptly. Buyers pay incoming freight for RMA service; we cover freight back to the customer. Items arriving for RMA service must: a) be repackaged with the original packing supplies, insured, and include all original items b) have the RMA# visible on the outside of the package c) have a RMA shipment tracking # emailed to Customer Service before the warranty expiration date. Failure to follow any of these steps can render your equipment ineligible for RMA service. This service covers parts, labor, and shipping back to the buyer. Our warranty is voided if authorized RMA: a) # is never issued b) is not in original condition c) has been serviced by a 3rd party d) is the result of an act of God or buyer negligence, such as accidental or liquid damage. We are not responsible for data loss or transferring information during RMA service. You must backup your data before sending a machine to us for RMA service.
We reserve the right to refuse any order not meeting our security system criteria.
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