The pros: 1. Well packaged. They shipped the laptop well protected. 2. Runs all my programs fluidly. 3. RAM was easily upgraded. 4. The OS, while it takes a little longer than a new unit to start up, seems runs great. 5. Customer service was outstanding! Went above and beyond to answer my questions. The cons: 1. You have to wait at least 2 days before they ship from the warehouse. The only reason why I went through MOAT, is because they were recommended by a reputable source. Otherwise I would have bought a refurb from Amazon and got free 2 day shipping. Instead it took a week to deliver. With the price and age of the unit, Id think that better cheaper shipping should be available. 2. A little slow on startup. 3. Battery drains fast!!!!!!! Doesnt affect me too much as I normally keep it plugged in. 4. Power cable is bulky. 5. Could have been a bit cleaner. Gunky keyboard. Overall, I am happy. In the future, I may consider MOAT again, but will consider other options as well.
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