Frequently Asked Questions
We are open Monday through Friday, 9:00AM to 5:00PM ET.
Customer support is not available on weekends or major holidays.
Company and Product Information
Is your site secure?
Absolutely. Our website has been validated to have a SSL certificate which provides industry standard data encryption of information transferred from your computer to the website. Serving the Apple community since 1995, we have an A+ Rating with the Better Business Bureau.
Do you have a retail store?
To maintain the lowest pricing in the industry, we do not operate as a traditional retailer. Our facility consists of offices and warehouse space with no showroom. The only way to browse our inventory and place an order is through our website. As a convenience for our local customers in the Tampa Bay area, we allow orders to be picked up at our facility. Select In Store Pickup as the shipping option during checkout. Once your order has been placed, you are welcome to contact us to schedule a pickup appointment. Appointments are available during business hours only.
What forms of payment do you accept?
We accept PayPal, Visa, MasterCard, Discover, and American Express for retail orders placed through the website. Larger, commercial orders are processed offline and require pre-payment via wire transfer, check, or credit card. We also accept school Purchase Orders (some restrictions apply).
Do you offer any special discounts?
Our pricing is already the lowest in the industry. In addition to our advertised specials which can be found in the Weekly Deals section, we offer even bigger discounts on purchases of five (5) or more unit of models in the Volume Buyers section of our website.
If you would like to subscribe to our newsletter to receive weekly updates about our specials, click here. As a thank you gift, you will receive a $10 off coupon code once you have confirmed your email address. (Minimum purchase of $100 required to redeem coupon. One coupon per household. Not valid with any other coupons or sitewide specials.)
How do you refurbish the products?
The equipment we purchase comes from working environments.
All equipment we process:
What is the condition of the products?
The cosmetic condition of each model is noted in the listing. Due to the volume of equipment that is processed through our facility and how quickly our inventory changes, we are simply unable to take photos of each individual unit. Because customers cannot see the actual unit being purchased, we offer a hassle-free return policy. Within seven (7) days of delivery, if you are unsatisfied with your purchase for any reason, it may be returned for a refund.
Below are our definitions of the cosmetic conditions:
Good: The equipment has accrued normal wear for its age and may have minor cosmetic defects which do not affect operation.
Excellent: The equipment has accrued very minimal wear for its age and may have slight cosmetic defects, if any.
Mint: The equipment has accrued no wear and has no cosmetic defects.
New - Open Box: The equipment is a current or recent model, in mint condition, and includes all original items from Apple.
New - Factory Sealed: The equipment arrived to us factory sealed in its original packaging and includes all original items from Apple.
Fair: The equipment has accrued more than normal wear for its age or has an operational defect that does not affect affect basic use, as noted in the listing. Equipment in this condition is sold in the Clearance section of our site at a significant discount.
How many do you have in stock?
The current stock count of each model is noted in its listing and updates real-time. Models we have in high quantity can also be found in the Volume Buyers section at a discount, with a minimum purchase of five (5) units.
What is included with the products?
Notebooks ship with a battery and charger.
Desktops ship with a power cord. A keyboard and mouse can be added from the options in the listing.
All computers ship with the operating system (OS) noted in the listing installed. No OS discs or flash installers are included as we often do not receive these when purchasing equipment to provide when reselling. We encourage you to update to the newest OS that the Mac is compatible with which can downloaded via the Mac App Store. The update is free and doing so will allow the OS to be reinstalled without a disc, should the need arise in the future.
All iPads and iPhones ship with a wall adapter, USB cable, and the iOS noted in the listing installed.
All products have a ninety (90) day hardware warranty. One (1) Year and Two (2) Year extended warranties are available.
How long will a notebook battery last?
The expected battery life on a full charge varies depending on the age and model of the notebook, and is noted in the listing. It is guaranteed under our ninety (90) day hardware warranty. However, batteries are consumable and are not covered under our Extended Warranties. Please visit Apple's Maximizing Battery Life and Lifespan page for more information.
Do you offer any upgrades?
We offer competitive pricing on RAM and hard drive upgrades. Upgrades are limited (based on inventory) to the options found on each product listing page. Our most popular upgrades are the Extended Warranties.
Additional accessories are available in the Parts & Accessories section of our website.
Can you ship using my UPS/FedEx account?
Unfortunately, no. Orders can only be shipped on our UPS account. We apologize for the inconvenience.
How much is shipping?
Shipping cost can be calculated in the shopping cart with just a state and zip code once a product is added. A full address is not required unless you decide to continue with the purchase.
Do you offer expedited shipping?
Expedited shipping options are available, depending on the shipping location. UPS 3 Day Select is available to locations where Ground transit time is four (4) business days or more. UPS 2nd Day Air is available to locations where Ground transit time is three (3) business days or more. UPS Ground is the only option available to customers in areas where transit time is two (2) business days or less. We do not offer UPS Next Day Air. Below is a UPS Ground map with transit times from our location.
How long will it take for my order to ship?
All orders ship within two (2) business days or when passing our security. You will be emailed tracking information when your order ships.
When will my order arrive?
A delivery estimate is provided when selecting a shipping method. This estimate accounts for order processing and transit time. UPS does not deliver on weekends and major holidays.
How can I track my order?
If you created an account with us while placing your order, Sign In to track your order. You will be emailed tracking information when your order ships, even if you did not create an account.
Can I change the shipping address or method after placing my order?
The shipping address can be changed prior to shipment and after shipment. (Additional charges may apply.)
The shipping method can be changed prior to shipment only. (Additional charges may apply.) Packages take different transit routes based on the shipping method and UPS does not allow the shipping method to be changed once they take possession of a package.
Payment and Billing
Can I pay with multiple credit cards?
Our system allows only one credit card per order.
However, you can purchase a Gift Certificate for the amount you would like to put on a card, then pay the remaining balance with another:
The gift certificate(s) will be deducted from the total at due at checkout. You can then use the final card to pay the remaining balance.
Do I pay sales tax?
As we operate solely in the state of Florida, only customers in Florida are charged sales tax. Tax is automatically calculated at checkout.
If you are in Florida and have a valid Reseller or Exemption Certificate, please proceed as noted below:
Upon receipt of the certificate, tax will be refunded and future orders placed under your account will not be charged tax.
How can I get a copy of my invoice?
You will receive an invoice via email after your order is placed. If you created an account with us while placing your order, Sign In to review and print prior invoices. Please contact Customer Service if you did not receive the email and did create an account.
How do I reset my password?
Click here and enter the email address associated with your account. You will be sent an email to reset your password.
Do you share any of my information with third-parties?
What is the status of my order?
If you created an account with us while placing your order, Sign In to check the status of your order. Processing indicates we have received your order and payment. Ready to ship indicates your order has been prepared for shipment. Shipped indicates your order is packaged and ready for UPS pickup at the end of the business day. Awaiting payment indicates you have selected to pay via eCheck with PayPal and the order will be processed once payment clears.
You will be emailed tracking information when your order ships, even if you did not create an account. Please contact Customer Service if you did not receive tracking information.
What is your return/warranty policy?
Please see our Returns and Warranties page for complete details.
How do I report a problem with my purchase?
Click here to start a Support Ticket. Please note, while we are able to troubleshoot and diagnose hardware issues, we cannot provide software support. For software help, we recommend contacting the developer of the software.
Are AppleCare Warranties transferable?
Apple only allows an AppleCare Warranty to be transferred once. As we are not the original purchaser of the equipment, we cannot confirm if the AppleCare Warranty has already been transferred in the past and we do not transfer it to us at the time of purchase. To maintain the privacy of our sellers, we cannot provide you the necessary information to complete the transfer. The AppleCare warranty is linked to the serial number of the unit and is valid for hardware repairs. In the rare event of a hardware failure, you can have the unit serviced by your nearest Apple Authorized Service Provider. AppleCare phone support is usually not available on items we represent having remaining AppleCare Warranty.
Can I update to the newest operating system?
Though a majority are, not all models we sell are compatible with the newest operating system (OS). Please visit Apple's How to Upgrade page for more information. We encourage you to update to the latest OS that the Mac is compatible with via the Mac App Store. The update is free and doing so will allow the OS to be reinstalled without a disc, should the need arise in the future.
If the Mac is not compatible with the newest OS, it may still be compatible with a newer OS than is currently installed. Please visit Apple's OS X Lion page for more information.
What are some common troubleshooting steps?
Apple has a wealth of knowledge on their Support Pages. There are How-To articles and videos, manuals, basic troubleshooting steps, discussion boards, and downloads. We recommend looking there first. Performing a quick web search will often lead there.
If you are unable to find a solution to a specific issue, or identify the cause of the issue, please visit Apple's Isolating Issues in Mac OS X page for more information.
Do you ship internationally?
Yes! Through our partnership with iGlobal, customers outside the US can place an order using a non-US based credit card or PayPal. Please follow the instructions below.
Please see the Contact Us section below to contact our Volume Sales team.
Have a question not answered above?
During business hours (M-F 9AM-5PM ET), please start a sales ticket by clicking here. Sales tickets are answered promptly. You also have the option to Live Chat by clicking the Chat With Us Live on the top right corner of our website. After business hours, click here to email us. A representative will respond promptly the following business day.
For inquiries regarding an order you have received:
Please click here to start a support ticket. A representative will respond promptly, normally within the same business day. All troubleshooting and return instructions are provided through this email system which documents all correspondence.