Our offices are open Monday through Friday, from 8:30AM to 4:30PM Eastern Time.

We do not ship or offer customer support on weekends. All orders ship the next business day to the best of our ability.

Find quick answers to commonly asked questions below...
Buyer's Guide
• Do you have a retail store?
• Do you have layaway or financing?
• Do you offer special discounts?
• Is this site secure?
• How many do you have in stock?
• Can I upgrade the machine?
• What is the cosmetic condition?
Shipping and Returns
• Do you ship internationally?
• What if no one is there to sign?
• When will my order ship?
• How do I track my order?
• How long is the transit time?
• How much is shipping?
• Can I return my product?
Pricing and Billing
• Do I pay sales tax?
• I have billing questions.
• I need a copy of my receipt/invoice.
My Account
• How do I edit my account information?
• I forgot my password.
Order Status
• Has my order shipped?
• My order never arrived.
• An item is missing from my shipment.
Customer Service
• How do I report a hardware problem?
• Portable Computers and Battery Life
• Terms and Conditions
• Troubleshooting Steps
• What is the warranty policy?
Additional Support
• Telephone Support
• Privacy Policy


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