This laptop looks like it is brand new...and came in its original box so it was a special moment to get it out of that box and start it up. it is working perfectly. I am delighted with Mac of All Trades and have been for some time, as i think this is my 3rd computer with you over 6 or 7 years. I have never considered going elsewhere because of my confidence in the company and my delight in such a great customer service department. That is where i originally worked with Daniel. I know he's moved on from that role at MOAT...to a more responsible position...please know you've got a gem in that man. I am so grateful to know where to go whenever its time to upgrade. Andrew was very helpful to this transaction too. Thank you Mac of All Trades for everything.